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Delivering CX solutions that scale
Delivering CX solutions that scale 0

Who we are

Portaltech Reply is the leading partner for SAP Customer Experience solutions with offices in Germany, United Kingdom and Italy.

The company has successfully completed a number of extensive SAP implementation projects and has been awarded Global Partner of the Year several times.

Portaltech Reply offers an end-to-end set of products and services for multi-channel commerce. This includes: consulting, commerce platform implementation and integration, mobile and digital design, SAP Commerce Cloud and on-premise warehouse management, proximity marketing, SAP Customer Engagement and Commerce, mobile payment and Cloud based hosting on the Amazon and Google platforms, wrapped in a full managed service from one single supplier.

Portaltech Reply clients include: Bunzl Group, Costco Wholesale, Delhaize Group, Monsoon & Accessorize and TUI Travel.

REPLY: STRONGER TOGETHER
Portaltech Reply is part of Reply, a leading Consulting, Systems Integration and Application Management company, specialising in the creation and implementation of solutions based on new communication networks and digital media.

NEWSROOM

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Automation

Best Practice

SOPHY, YOUR PERSONAL SHOPPER FOR ONLINE PURCHASES

Sophy is your e-commerce chatbot that’s available 24 hours a day, 7 days a week. It understands your customers’ needs and supports them with personalised advice – from choosing the product to completing their purchase.

SOPHY, YOUR PERSONAL SHOPPER FOR ONLINE PURCHASES 0

Video

Social Commerce

As part of our focus on Social Commerce, we’ve developed a demo that explores how Social Commerce functionalities can be baked into the retail bricks and mortar experience. Click here to see this demo in motion. This has been built on Android using Google Vision hosted in the Cloud.

SAP Customer Data Cloud

Best Practice

CONSCIOUS CONSENT. THE ONLY WAY FORWARD FOR TRULY CUSTOMER-CENTRIC BRANDS.

Consumer trust in brands has plummeted over the years which has been driven by how brands are managing our data. Consumers can make a conscious decision to provide access to their data via a contract that benefits both parties. This would be a positive step in the right direction to rebuild trust in this data-driven age.

CONSCIOUS CONSENT. THE ONLY WAY FORWARD FOR TRULY CUSTOMER-CENTRIC BRANDS. 0

07.11.2018

Research

HYPE BEASTS, UNBOXING AND PRODUCT DROPS
THE RISE OF SOCIAL COMMERCE

Social Commerce, customer journeys that start on social media platforms such as Facebook and Instagram, are predicted to grow to $165bn by 2021. Portaltech Reply was keen to lift the lid on this new shopping phenomenon, to find out what the British public thinks of purchasing products either directly or indirectly through social media channels.

FIND OUT ALL THE INSIGHTS

HYPE BEASTS, UNBOXING AND PRODUCT DROPS THE RISE OF SOCIAL COMMERCE 0

Omni-channel Commerce

Case Study

The Best of Both In-store and ecommerce Technologies

Portaltech Reply closely supported SPAR ICS in the implementation and customisation of the functionality of the new ecommerce platform, based on SAP Hybris technology. Today, a truly flexible layout allows Hervis customers to enjoy a unique shopping experience.

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The Best of Both In-store and ecommerce Technologies 0

eCommerce Replatforming

Case Study

Lavazza: SAP Customer Experience eCommerce replatforming

Portaltech Reply implemented a replatforming project on the SAP Customer Experience B2C platform for Lavazza’s eCommerce website, in a multichannel perspective.

Lavazza SAP Customer Experience eCommerce replatforming 0

SAP COMMERCE

Case Study

SAP Commerce Travel Accelerator and IATA

The SAP Commerce Travel Accelerator is the extension of SAP Commerce that Portaltech Reply have built for SAP to enable one of the retail leaders commerce platforms to sell and merchandise airline offerings.

SAP CUSTOMER DATA CLOUD

Best Practice

TRUST, CONSENT AND SINGLE CUSTOMER VIEW: INTRODUCING SAP CUSTOMER DATA CLOUD

A robust and effective Social Commerce strategy will not work without a single customer view of consenting customers. This is required to orchestrate a data-driven model of reviews and ratings, influencers, and relevant content and offers. SAP’s Customer Data Cloud (SAP CDC) can do just that. The good news is we know how to implement it.

Influencer Marketing

Best Practice

Does influencer marketing leave a bad taste in your mouth?

Influencer marketing can come from endorsements from industry professionals, celebrities or even real people. Social media has increasingly enabled us to connect with these endorsers through a whole industry of real people monetising their followers, principally on Instagram and Youtube.

SAP Hybris

Partnership

The SAP Hybris Partnership

100% dedicated to SAP Hybris and working with this technology since 2007, Portaltech Reply is SAP Hybris Platinum Elite Partner and has been named "Global Partner of the Year" three times. The SAP Hybris development teams are structured with a mix of SAP Hybris expert developers, SAP Hybris UI developers, technical architects and highly skilled SAP Hybris delivery managers.

The SAP Hybris Partnership 0

06.03.2018 - 07.03.2018 / Munchen

Event

Internet World EXPO 2018

"The Future of Commerce" is this year's motto of Europe's leading e-commerce Exhibition Internet World EXPO 2018, taking place at Messe Munich from 06-07 March 2018. Here you can discover the the latest technologies and solutions in e-commerce, find inspiration and a platform for networking and learn about current trends for the future of e-commerce in numerous lectures. Meet the experts of Portaltech Reply at the partner stand of Shopware AG in Hall A6, Stand B035.

SAP Hybris Commerce

Best Practice

Upgrading to the latest version of SAP Hybris Commerce

SAP Hybris Commerce is always changing and improving to stay ahead of the competition. The changes/improvements typically contain functional enhancements, tackle platform defects, architectural modifications, and security updates.

E-Commerce

Best Practice

Headless Commerce - A big brain to enable the future of Commerce

E-commerce platforms have been changing in the past decade, trying to address the technology evolution and transformation, helping companies in supporting their customers in the purchase journey.

Ecommerce Platform

Best Practice

SAP Hybris Delivery Model - a blueprint for large-scale iterative development

At Portaltech Reply, we have embraced the agile revolution by putting our world-class SAP Hybris engineering team right at the heart of delivery and have established a pattern for large scale Agile programmes.

E-Commerce

Best Practice

E-Commerce Mistakes that you can avoid

Building an e-Commerce business is a great way to sell product, as long as you avoid these 4 mistakes. Learn how to avoid them.

SAP Hybris build pipeline

Best Practice

A foundation for progressive quality delivery

Quality has been always the mantra of software development but, most of the time, it has traditionally translated into many recursive semi-automatic processes that manage to bring the software to the right level of quality (typically towards the end of the project).

26.05.2016 / A1 Retail

Press Article

Social Connections

The interconnectivity to everyone’s lives and social space is exuberating and is a testimony of the fact that the future is the virtual society. Vinay Saroha, Partner at Portaltech Reply, speaks about how retailers can use Social Media​ to complement their eCommerce platforms in the age of connected living.​