Portaltech Reply, a subsidiary of the Reply Group, specializes in Customer Experience and Engagement solutions, operating globally with offices in Italy, UK, Germany, US, and Poland. Initially establishing its international presence through partnerships with Hybris and later SAP, dating back to 2007, Portaltech Reply now offers a broader range of technologies, including SAP Customer Experience Suite, Akeneo, Coveo, Mirakl, Contentful, and Shopify. Our project portfolio primarily focuses on expanding the Customer Experience vision, covering areas such as Digital Commerce, Customer Data and Engagement, CRM, Marketing and Voice of Customer solutions. With a wealth of experience in Digital Transformation programs, Portaltech Reply offers deep technical expertise in complex integration environments and proprietary vertical solutions. Our consultancy services encompass business processes, customer experience best practices, engagement strategies, and end-to-end project delivery advisory. In 2023, Portaltech Reply has partnered with Shopify, aiming to enhance Shopify's enterprise sector expansion through their two-decade-long expertise in customer experience solutions, particularly tailored for mid-sized to large enterprises. This collaboration leverages Portaltech Reply's strengths alongside Shopify's recent platform enhancements, setting a trajectory for offering more comprehensive solutions to enterprise and mid-market clients.