Delivering CX solutions
that scale

WHO WE ARE

Portaltech Reply, a subsidiary of the Reply Group, specializes in Customer Experience and Engagement solutions, operating globally with offices in Italy, UK, Germany, US, and Poland. Initially establishing its international presence through partnerships with Hybris and later SAP, dating back to 2007, Portaltech Reply now offers a broader range of technologies, including SAP Customer Experience Suite, Akeneo, Coveo, Mirakl, Contentful, and Shopify. Our project portfolio primarily focuses on expanding the Customer Experience vision, covering areas such as Digital Commerce, Customer Data and Engagement, CRM, Marketing and Voice of Customer solutions. With a wealth of experience in Digital Transformation programs, Portaltech Reply offers deep technical expertise in complex integration environments and proprietary vertical solutions. Our consultancy services encompass business processes, customer experience best practices, engagement strategies, and end-to-end project delivery advisory. In 2023, Portaltech Reply has partnered with Shopify, aiming to enhance Shopify's enterprise sector expansion through their two-decade-long expertise in customer experience solutions, particularly tailored for mid-sized to large enterprises. This collaboration leverages Portaltech Reply's strengths alongside Shopify's recent platform enhancements, setting a trajectory for offering more comprehensive solutions to enterprise and mid-market clients.

SHOPIFY BREAKFAST - Evolve your Enterprise Commerce Stack with Shopify 0

SHOPIFY BREAKFAST - Evolve your Enterprise Commerce Stack with Shopify

Join Portaltech Reply for useful insights into how Shopify's solutions can support enterprise businesses and help them increase returns whilst decreasing complexities and costs. Refreshments and a light lunch will be provided.

SHOPIFY BREAKFAST - Evolve your Enterprise Commerce Stack with Shopify 1

Service

E-COMMERCE

At Portaltech Reply the depth of our expertise in customer experience solutions, paired with our delivery capability and methodology is second to none

E-COMMERCE  0

SAP Commerce Cloud

Reply's expertise encompasses business processes and the latest SAP Cloud technologies, focusing on SAP Commerce Cloud. We excel in implementing and optimising SAP Commerce Cloud solutions to enhance customer experiences, streamline operations, and drive digital transformation, helping businesses achieve greater efficiency and innovation in their e-commerce platforms.

SAP Commerce Cloud 0
SHOPIFY PARTNERSHIP 0

SHOPIFY PARTNERSHIP

Portaltech announces a landmark partnership with Shopify thererby substantially enhancing it's commerce solutions offering. Read more in the article.

Video

Social Commerce

As part of our focus on Social Commerce, we’ve developed a demo that explores how Social Commerce functionalities can be baked into the retail bricks and mortar experience. Click here to see this demo in motion. This has been built on Android using Google Vision hosted in the Cloud.

SAP Customer Data Cloud

Best Practice

CONSCIOUS CONSENT. THE ONLY WAY FORWARD FOR TRULY CUSTOMER-CENTRIC BRANDS.

Consumer trust in brands has plummeted over the years which has been driven by how brands are managing our data. Consumers can make a conscious decision to provide access to their data via a contract that benefits both parties. This would be a positive step in the right direction to rebuild trust in this data-driven age.

CONSCIOUS CONSENT. THE ONLY WAY FORWARD FOR TRULY CUSTOMER-CENTRIC BRANDS.  0

SAP COMMERCE

Case Study

SAP Commerce Travel Accelerator and IATA

The SAP Commerce Travel Accelerator is the extension of SAP Commerce that Portaltech Reply have built for SAP to enable one of the retail leaders commerce platforms to sell and merchandise airline offerings.

E-commerce

Video

Headless e-commerce

The birth of e-commerce has offered retailers the ability to reach and sell to anyone online, firstly through multi-channel, and then moving to an omni-channel solution. Headless e-commerce is the future of online retail. Are you geared up for it?

01.08.2023

News & Communication

Virtuoso and Portaltech Reply Forge Strategic Partnership to Drive Innovation in E-Commerce Quality Assurance

Virtuoso's cutting-edge, AI-driven test automation platform is set to enhance Portaltech Reply's extensive customer experience and multichannel commerce solutions.

PORTALTECH REPLY

UNITED KINGDOM


London - Head Offices


160 Victoria Street, Westminster
London, SW1E 5LB, United Kingdom
Tel: +44 (0) 207 730 6000
Fax: +44 (0) 207 259 8600

GERMANY


Munich

Luise-Ullrich-Straße 14
80636 Munich, Germany
Tel: +49 (0) 89 411142-0