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We specialise in providing strategic Delivery Advisory Services that blend customer experience insights with digital transformation expertise. We work closely with Customers to understand their unique challenges and goals and tailor projects delivery.

Our expert and passionate Team provides Customers with technical consultancy on the best cutting-edge solutions. We accompany our Clients before, during and after the delivery of their roadmap projects.

Thanks to our extensive experience in implementation and delivery of successful and performant projects we have consolidated throughout the years a well proven effective approach to functional and performance automated testing.

Our Offering in Detail

Discover the full scope of our expertise through a series of in-depth videos showcasing our diverse solutions and services. From agile SAP Customer Experience implementations and B2B/B2C eCommerce solutions to performance optimisation and empathy-driven marketing, explore how Portaltech Reply delivers cutting-edge eCommerce strategies tailored to meet your business needs.

Performance Experts

How can you be confident that your ecommerce platform can handle the increase in traffic and transactions while delivering a seamless experience for your customers? This is where Portaltech Reply can help. Portaltech Reply are performance experts. They ensure they look at the whole solution, not just the hybris ecommerce element. Portaltech Reply can quickly and accurately perform a targeted health check.

Automated Test Framework

The ecommerce technology has seen a shift from specialized platforms for B2B and B2C to a single coherent platform with an omnichannel mindset. At Portaltech Reply we understand the need and ensure the integrity of any platforms, accelerate the delivery of new features and enable regular updates. And because of this, Portaltech Reply has developed an Automated Test Framework for automating testing.

Empathy Marketing

Understanding a person’s needs, exactly when the need arises is the key to a new stage of personalized customer communication: Empathy Marketing. This concept revolves around “in-the-moment” context; to understand the customer’s intents and motivations, and focus their efforts on meeting their needs. The key measurement of success is not just to improve marketing performance, but the overall positive impact to the business across the organization.

Hybris Upgrade

SAP Hybris Commerce is always changing and improving to stay ahead of the competition. The changes/improvements typically contain functional enhancements, tackle platform defects, architectural modifications, and security updates.

Trust Research - findings

What role does trust play in the relationship between consumers and retailers, and how is this being affected by digital transformation? Find out the impact of trust on brand loyalty in this digital age.

Large Scale Agile Delivery Model

When moving to a new e-commerce platform from a legacy system, the time to introduce the new platform whilst keeping alive the existing platform is critical. Learn how Portaltech Reply employs their large scale agile delivery model to ensure a smooth and rapid migration in close collaboration with the client.

Headless e-commerce

Understanding a person’s needs, exactly when the need arises is the key to a new stage of personalized customer communication: Empathy Marketing. This concept revolves around “in-the-moment” context; to understand the customer’s intents and motivations, and focus their efforts on meeting their needs. The key measurement of success is not just to improve marketing performance, but the overall positive impact to the business across the organization.

4 ways to improve your e-commerce site

Building an e-Commerce business is a great way to sell product. Follow these recommendations to improve your e-commerce site: design for your target audience, keep it simple, low prices aren't always the most important thing and it's not all about technology. Boost your e-Commerce performance with Portaltech Reply.

Portaltech Reply

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Portaltech Reply is the leading partner for Customer Experience solutions with offices across the globe. The company has completed numerous large-scale implementation projects and has been awarded the Global Partner of the Year with SAP multiple times. PTR offers a comprehensive set of products and services for multichannel commerce, providing clients with a robust solution for their eCommerce needs around Customer Experience.