a european leader in design and delivery of commerce solutions

Portaltech Reply offers advisory and system integration services to help companies upscale their digital commerce capability

Portaltech Reply, a Reply Group company, specialises in Customer Experience and Customer Engagement solutions and operates from offices in Italy, UK, Germany, US and Poland. The company had established its strong and broad international standing in eCommerce projects initially by leveraging on extensive partnership with Hybris and later SAP; relationship dating back to 2007. Nowadays, as a holistic Customer Experience solutions consultancy we strive to drive value for our customers using wider range of technologies - starting from SAP Customer Experience Suite - Commerce, Customer Data Cloud & Platform, Marketing, expanding further to the wider SAP network of partners and solutions like Akeneo, Coveo, Mirakl, Contentful and most recently - Shopify.

Primary focus of our project portfolio to date is concerned with the expanded Customer Experience vision, including: Digital Commerce (omni-channel, multi-channel, mobile), Customer Data and Engagement, Customer Identity, Marketing Automation, Personalisation and Recommendations, Product Information Management, CRM and Voice of Customer solutions. 

Particularly high value Portaltech Reply can add to customers in Digital Transformation programs by contributing our deep technical expertise in complex integration environments, working in close proximity to you on your most complex challenges and providing proprietary vertical solutions. We are also offering a wide range of consultancy services covering business processes, best practices for customer experience and engagement strategies, and project end to end delivery advisory. 


Currently an SAP Gold Partner, awarded 2022 Winner and 2021 Finalist of SAP Pinnacle Awards, and prior to that SAP Hybris Global Partner of the Year 2016, 2012, 2011 and 2009, we have delivered over 300 successful projects for market leading B2C and B2B brands and retailers since 1999, including: TUI, Lavazza, SPAR, Costco Wholesale, O2, Vodafone, Royal Mail, Premier Farnell, Johnson & Johnson, H3G, Monsoon & Accessorize, P&O Ferries, easyJet, Emirates Airlines, Nisbets, International Bar Association, Voorwerk, a top 10 global pharma (under NDA) and others.


In 2023, Portaltech Reply, has officially partnered with Shopify, a leading global SAAS commerce solution, to join the Shopify Partner Program. With 20 years of experience in delivering innovative customer experience solutions and recognized expertise in ERP, pricing engines, payments, marketing, PIM, CMS, POS, warehousing and marketplace integrations, Portaltech Reply aims to bolster Shopify's expansion into the enterprise sector. Leveraging Portaltech Reply's deep commerce experience, particularly with mid-sized to large enterprises, the partnership aims to enhance Shopify's offerings and cater to more enterprise clients, supported by recent platform enhancements and an upmarket focus.


Portaltech Reply is part of Reply, a leading Consulting, Systems Integration and Application Management company, specialising in the creation and implementation of solutions based on latest technologies gaining momentum. A tightly knit network of companies with expert specialisation by service offering, Reply combines the reliability and organisational capacity of a large corporation with the flexibility and dynamism typical of specialist companies. Reply supports the main European Industrial groups operating in Telco and Media, Banking, Insurance and Financial companies, Industry and Services, Energy and Utilities and Public Administration market segments.