Portaltech Reply Support and Operations are committed to helping clients achieve their business objectives by providing accurate, professional and proactive engagement. We provide SAP C4/HANA ‘how-to’ answers, and troubleshoot data, environmental and application level issues with workarounds and code changes to resolve highly complex issues. Put simply we have the most sophisticated business tooling for end to end development, support and client interaction available on the market today.
Portaltech Reply Managed Services proactively monitors and maintains the hosted service environment with a 99.8% uptime SLA. We provide proactive environment monitoring and managed support of third party integrations and partners, as well as hosting providers.
Portaltech Reply Cloud is hosted across multiple regions and multiple data centres to provide instant disaster recovery, fault tolerance, scalability and redundancy.
Portaltech Reply utilises Amazon Web Services and Google hosting platforms with multi region / multiple data centres:
Portaltech Reply is the leading partner for Customer Experience solutions with offices across the globe. The company has completed numerous large-scale implementation projects and has been awarded the Global Partner of the Year with SAP multiple times. PTR offers a comprehensive set of products and services for multichannel commerce, providing clients with a robust solution for their eCommerce needs around Customer Experience.