Everything5Pound (e5p) is a fast fashion online british brand, the pioneer for budget clothing in the UK. Their core offering includes womenswear, menswear, shoes, bags, accessories, beauty with a customer base of over 1,000,000 customers.
Portaltech Reply was chosen as a digital partner to provide Application Support and Manage Service for their SAP Commerce Cloud.
Challenges
During the service transition the main challenges faced were:
- Incomplete or Outdated Documentation incuding ownership , format and overall qualit
- Training and Onboarding of the PTR team due to reduced availability of the incumbent team being released earlier than plan
- Processes and Monitoring Tools not in place or reusable as part of the transition
Solution
Portaltech Reply has successfully designed and executed a novel Managed Service solution. Throughout these activities, the team accomplished the following:
- Tooling Review and Replacement: The team conducted a thorough assessment of the existing tools and replaced them as per the current requirements. This ensured that the tools in use were aligned with the specific needs of the project.
- Streamlined Support Processes: The team worked on streamlining the new support processes, improving efficiency, and enhancing the overall support experience for the customer.
