Enhancing AEGEAN’s Customer Experience Through Automated Testing

AEGEAN is modernising its retail platform to deliver a personalised and seamless customer experience. The existing reliance on the Amadeus GDS limits flexibility and innovation, prompting the need for a more agile, independent solution.

Key challenges include:

• Assurance of High Solution Quality: Ensure that a large scale custom solution development like New eRetail is delivered to the best possible quality of code, comparable to the level of quality provided by platform-based solutions.

• De-risking Project Delivery: Given that New eRetail is developed by a local vendor that did not deliver solutions of such scale previously, it is important for Aegean to add an extra layer of quality assurance.

• Agile Development, Optimising Cost and Project Schedule: Implementing a scalable and efficient QA process to support rapid development and deployment cycles. Frequent manual re-testing of such extensive solution would be too costly and most likely extend project schedule significantly if it is not automated.

  To address these challenges, AEGEAN engages Portaltech Reply to create a comprehensive QA Automation framework that ensures quality, reliability, and speed in the new platform’s delivery.

Our team works closely with AEGEAN to design and implement a tailored QA Automation Framework aligned with their modernisation objectives. The solution encompasses:

Technology Stack:

• Selenium – Robust web UI testing.

• RestAssured – API functionality validation.

• Cucumber – Behaviour-Driven Development (BDD) for clearer communication between technical and non-technical stakeholders.

Infrastructure:

• Microsoft Azure – Hosting the automation framework to leverage cloud scalability.

• Azure Kubernetes Services (AKS) – Dynamically manages Selenium Grid Nodes, scaling based on test demand to reduce manual effort and handle variable workloads efficiently.

• Jenkins – Orchestrates automated test executions and integrates with CI/CD pipelines.

Implementation Phases:

• Discovery – Understanding AEGEAN’s requirements and current infrastructure.

• Design – Developing a scalable, maintainable automation architecture.

• Development – Building reusable and modular test scripts aligned with the product roadmap.

• Testing and Validation – Running and refining automated test suites to confirm framework effectiveness.

We maintain continuous collaboration with AEGEAN’s development and operations teams to ensure smooth integration, adoption, and knowledge transfer.

While the project is ongoing, the QA Automation Framework is already showing early signs of delivering measurable benefits, informed by experience on similar large-scale automation programmes:

• Enhanced Test Coverage – Significant increase in automated test coverage on top of manual testing, ensuring more comprehensive validation.

• Accelerated Release Cycles – Reduction in regression testing time, enabling faster feature delivery.

• Improved Platform Reliability – Earlier detection of defects during development, reducing production incidents.

• Support for Personalised Experiences – Enabling faster, more reliable rollouts of customer-focused features.