Nisbets Solution Evolution Case Study: Serving Continuous Innovation: Nisbets’ SAP Commerce Evolution

Nisbets, operating in a highly competitive catering equipment market, needed to respond quickly to evolving customer expectations and competitor moves. However, their existing SAP Commerce Cloud setup presented several obstacles:

• Frequent updates – Managing SAP’s Continuous Innovation updates without disrupting operations was complex, slowing the adoption of new features that could deliver a competitive edge.

• Performance bottlenecks – System slowdowns during peak traffic not only impacted customer experience but also reduced the ability to capitalise on seasonal demand and promotional campaigns.

• Security & accessibility risks – Keeping pace with evolving compliance requirements diverted resources from strategic growth initiatives.

• Manual processes – Testing and deployments were largely manual, delaying the rollout of innovations that could help Nisbets stay ahead of competitors.

To maintain market agility, Nisbets needed a structured, future-ready approach that would enable rapid innovation, seamless scaling, and ongoing competitive differentiation — without compromising business continuity.

Our team implemented the Solution Evolution Framework, a comprehensive approach designed not just to modernise the SAP Commerce Cloud solution but also to enable Nisbets to move faster than the competition.

Key components included:

• Continuous Innovation – Automated adoption of SAP updates in a safe, structured manner, allowing Nisbets to quickly leverage new features and respond to market trends without service interruptions.

• Performance Testing – Rigorous load testing to ensure the site could handle traffic spikes during high-value sales periods, enabling faster go-to-market for campaigns.

• Automated Testing – Functional and security testing integrated into CI/CD pipelines, reducing manual effort and accelerating feature delivery.

• CI/CD Pipelines – Streamlined build and deployment processes for faster, more reliable releases — shortening the time from idea to customer impact.

• Backlog Integration – Continuous alignment of development work with business priorities, ensuring the most commercially valuable features reach customers sooner.

The Solution Evolution Framework delivered measurable business impact — not just technical stability, but the ability for Nisbets to respond faster to market opportunities and competitive pressures:

• Accelerated time-to-market — Automated CI/CD pipelines enabled faster deployments, allowing Nisbets to launch new features and promotions ahead of competitors.

• Peak-period readiness — Improved system performance eliminated bottlenecks and reduced downtime during high-traffic periods, maximising revenue from seasonal and campaign-driven demand.

• Proactive compliance — Regular updates and automated security testing ensured compliance with evolving standards while freeing resources for growth-focused initiatives.

• Operational efficiency — Automation reduced manual effort by 40%, enabling teams to focus on innovation and customer experience rather than routine maintenance.