Everything5Pound Application Support

Everything5Pound (e5p) is a fast fashion online british brand, the pioneer for budget clothing in the UK. Their core offering includes womenswear, menswear, shoes, bags, accessories, beauty with a customer base of over  1,000,000 customers.
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Portaltech Reply was chosen as a digital partner to provide Application Support and Manage Service for their  SAP Commerce Cloud.

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Challenges
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During the service transition the main challenges faced were:

  1. Incomplete or Outdated Documentation incuding ownership , format and overall qualit

  2. Training and Onboarding of the PTR team due to reduced availability of the incumbent team being released earlier than plan

  3. Processes and Monitoring Tools not in place or reusable as part of the transition

Solution
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Portaltech Reply has successfully designed and executed a novel Managed Service solution. Throughout these activities, the team accomplished the following:

  1. Tooling Review and Replacement: The team conducted a thorough assessment of the existing tools and replaced them as per the current requirements. This ensured that the tools in use were aligned with the specific needs of the project.

  2. Streamlined Support Processes: The team worked on streamlining the new support processes, improving efficiency, and enhancing the overall support experience for the customer.