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Nisbets' Seamless Migration to SAP Commerce Cloud
Nisbets' Seamless Migration to SAP Commerce Cloud: Unlocking Scalability, Cost Efficiency and High Performance
Executive Summary
How Nisbets Achieved Scalable Success with SAP Commerce Cloud Migration
Portaltech Reply led a structured migration that reduced total cost of ownership (TCO), eliminated infrastructure management overhead, and enabled dynamic scaling based on demand. Post-migration, the client reported improved system performance, enhanced user experience, and greater cost predictability.
About the Client
The Challenge
The Solution
The Results
Nisbets is a UK-based B2B and B2C business specialising in commercial catering equipment and supplies. With a consolidated presence across Europe and the Australia–New Zealand (ANZ) region, the company serves a diverse customer base ranging from commercial kitchens to individual consumers. Their operations rely heavily on digital commerce to support product discovery, ordering, and fulfilment at scale.
The client’s on-premise SAP Commerce infrastructure was becoming increasingly costly and complex to manage. Scaling the platform to meet seasonal demand spikes required significant manual intervention and upfront investment. Infrastructure maintenance consumed valuable internal resources, and performance issues were beginning to impact customer experience.
Like many businesses transitioning from on-premise to cloud, the client faced several typical challenges:
Legacy customisations that were tightly coupled to the existing infrastructure, requiring careful reengineering
Data migration complexity, including integrations with ERP, CRM, and third-party systems
Change management and internal alignment, as teams adapted to new deployment models and operational workflows
Security and compliance concerns, particularly around data handling in a cloud environment
The client sought a solution that would reduce operational overhead, improve agility, and support long-term growth—without compromising reliability or control.
Portaltech Reply designed and executed a phased migration to SAP Commerce Cloud, hosted on SAP’s scalable infrastructure. The project began with a discovery phase to assess dependencies, customisations, and integration points. The team then developed a migration roadmap that included:
Platform reconfiguration to align with cloud-native architecture
Integration of CI/CD pipelines for streamlined deployments
Performance benchmarking and optimisation pre- and post-migration
Collaborative testing and validation with the client’s IT and business teams
Throughout the project, Portaltech Reply worked closely with SAP and the client’s internal stakeholders to ensure a smooth transition, minimal downtime, and full alignment with business goals.
The migration delivered immediate and measurable benefits:
30% reduction in TCO through elimination of physical infrastructure and associated maintenance
Improved scalability, allowing the platform to flex up or down based on traffic and business needs
Enhanced performance, with faster page loads and improved responsiveness for end users
Simplified operations, freeing internal teams from infrastructure management
Greater cost predictability, with usage-based pricing aligned to actual demand
The client described the migration as “transformational,” noting the improved agility and responsiveness of their digital commerce operations.
Key Takeaways and Why It Matters
Migrating to SAP Commerce Cloud significantly reduces infrastructure complexity and cost
Dynamic scalability enables better resource utilisation and customer experience
Cloud hosting improves performance and reliability for high-traffic platforms
Close collaboration and phased execution are critical to successful migration
Businesses gain operational flexibility and strategic control over their digital future