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Nisbets is a British multi-channel retailer of catering equipment and supplies. It develops, retails and distributes commercial kitchen equipment, catering supplies and other hospitality products to hotels, restaurants, bars, cafes, schools and colleges. Nisbets is Europe's largest supplier of catering equipment.
Nisbets was not happy with the relationship with their current supplier
The solution implemented few years back did not have any documentation available (FS, jira stories, testing scripts...)
There was not proactive support provided but only reactive to keep the site running
Operational costs were too high
No relationship with the SW vendor (SAP)
Portaltech Reply has designed and implemented a new Manage Service solution leveraging on the collaboration with initially GoReply uk and subsequently with Atlas Reply.
During this activities the team has:
- reviewed the tooling used and replaced based on the actual needs
- help customer move to a cloud solution (SAP CC)
- streamline the new Support processes