16 February 2016
Portaltech Reply, the Reply Group company specialising in providing eCommerce implementation and Multichannel consulting services, was recognised as
"Global Service Delivery Partner of the Year", by
SAP Hybris, a leading provider of omni-channel commerce software, during the SAP Hybris Summit 2016, in Munich on 15th February 2016.
“Global Service Delivery Partner of the Year” was awarded to Portaltech Reply thanks to its skills in handling end to end service management for its customers. Portaltech Reply has been providing service management on
digital platforms, which are critical in order to achieve high levels of service availability, a stable platform to do business with, and agility and responsiveness for changing needs.
Portaltech Reply, selected by SAP Hybris to build a specialised omni-channel customer engagement and commerce solution for the travel industry and to develop product features such as the
Travel Accelerator, has been accredited as one of the worldwide SAP Hybris leading solution partners. As a result of the excellence of multichannel eCommerce projects developed on SAP Hybris platform, Portaltech Reply holds a Platinum Elite Status and has been named SAP Hybris
Global Partner of the Year 2012, 2011 and 2009.
Balasubramaniyan Nandakumar, Partner at Portaltech Reply, said
“I dedicate this award to every Portaltech Reply’s person. They have demonstrated commitment, focus, excellence, determination and technology masterpiece in a consistent and coherent manner to every one of our customers.”
Portaltech Reply’s focus for the future will be on rewriting the approach for
Service management and move away from the traditional service contract model. This does not work for the modern and agile commerce platforms when the customers are always on. Portaltech Reply wants to support customers through world-class service management processes, technology and monitoring toolsets.
Portaltech Reply is the Reply Group company that provides ecommerce implementation and Multichannel consulting services, selected by hybris in 2015 to work with their core engineering team to develop and enhance product features such as the Travel Accelerator. Portaltech Reply is a combination of ecommerce Multichannel knowledge and outstanding technical expertise, which allow to work with clients on their ecommerce and digital retail strategies, operations and technologies, and develops world-class ecommerce solutions. Since 2000 Portaltech Reply has consolidated his position within the ecommerce SIs ecosystem and, after becoming a hybris partner in 2007, has been accredited as one of the worldwide hybris' leading solution partners, holding a Platinum Elite Status and being named hybris Global Partner of the Year 2012, 2011 and 2009. With offices in London, Chicago, Milan, Dusseldorf; Portaltech Reply has successfully designed and implemented over 50 ecommerce solutions for leading retailers, brands and B2Bs. www.portaltechreply.co.uk