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26.05.2016 / A1 Retail

Press Article

Social Connections

The interconnectivity to everyone’s lives and social space is exuberating and is a testimony of the fact that the future is the virtual society. Vinay Saroha, Partner at Portaltech Reply, speaks about how retailers can use Social Media​ to complement their eCommerce platforms in the age of connected living.​

16.02.2016 / ecommerce

News & Communication

SAP Hybris awards Portaltech Reply “Global Service Delivery Partner of the Year” for its end-to-end service management

Portaltech Reply​, the Reply Group company specialising in providing eCommerce implementation and Multichannel consulting services, was recognised as Global Service Delivery Partner of the Year, by SAP Hybris​, a leading provider of omni-channel commerce software, during the​​ SAP Hybris Summit 2016​, held in Munich from 15th to 18th February 2016.​

SAP Hybris awards Portaltech Reply “Global Service Delivery Partner of the Year” for its end-to-end service management 0

03.02.2016 / ecommerce

News & Communication

Portaltech Reply and SPAR ICS for Hervis: new Customer Engagement and Commerce platform

Portaltech Reply, the Reply Group company specialising in consulting services for multi-channel eCommerce strategies and solutions, has partnered with SPAR ICS, the group-wide assessed IT service centre of SPAR Austria Group, to provide to Hervis, a SPAR brand leader in sports apparel and equipment, a new ecommerce omni-channel platform.

09.12.2015

News & Communication

Portaltech Reply and MobileBridge announce a strategic partnership that allows brands to create true omni-channel customer experiences

Portaltech Reply, company specialising in the provision of eCommerce solutions and multi-channel consulting services, has entered into a strategic agreement with MobileBridge, the leader Mobile Marketing Automation Platform which enables brands to engage in hyper contextual dialogues with their mobile customers, delivering an exceptional customer experience​.

29.10.2015 / Milan

Event

SAP Forum Milano 2015

Syskoplan Reply, InEssence Reply and Portaltech Reply join SAP Forum Milano 2015, the annual meeting focused on issues related to the Business Innovation and the Digital Transformation within the SAP world.

06.07.2015 - 07.07.2015 / Mannheim

Event

SAP Forum for Trade 2015

Xpress Reply and Portaltech Reply participate in the SAP Forum for Trade 2015 which takes place in Mannheim from July 6 to 7, 2015.

22.04.2015 / Travel Bulletin

Press Article

Technology in the Tourism sector

Today, travel companies looking to retain clientele and ensure customers’ loyalty have to go through several challenges.

One of the hardest is to offer a unified experience to their customers, a new holistic approach when planning their journey. This represents a strategic point in order to be successful.

21.04.2015 / Milan

Event

e-Commerce Forum 2015

Reply participates, for the second year running, in the e-Commerce Forum 2015, to be held in Milan on 21 April 2015. In this tenth edition of the Forum, Reply will have a presence in the plenary session, in two dedicated workshops as well as in the exhibition area, with a dedicated stand.

14.04.2015

News & Communication

hybris and Portaltech Reply to Build Specialised Omni-Channel Customer Engagement and Commerce Solution for Airline Industry

hybris software, an SAP company, today announced it has partnered with Portaltech Reply, an ecommerce implementation and consulting specialist, part of Reply, to build a specialised omni-channel customer engagement and commerce solution for the airline industry.

14.10.2014 / Hammersmith

Event

Internet Retailing Conference

Portaltech Reply will be taking part in the 2014 Internet Retailing Conference, that will be held on 14th October at the Novotel in Hammersmith, London.

02.10.2014 / London

Event

Fuelling Ambition in the Digital Economy

Portaltech Reply will take part in Fuelling Ambition in the Digital Economy, an event organised by Cybersource on 2nd October at the May Fair Hotel in London.

08.07.2014 / INDUSTRY NEWS

Article

e-commerce is the test of the best in logistics

The boom in ecommerce of the past decade has transformed the retail supply chain and shows no sign of slowing. Here TV business guru and Pall-Ex chief executive Hilary Devey explains what logistics must do to stay ahead of the game.

20.05.2014 / Milan

Event

E-Commerce Forum

Reply participates in the E-Commerce Forum, a national event dedicated to Electronic Commerce promoted by Netcomm, the only Electronic Commerce consortium in Italy. The event will be held in Milan on 20 May 2014.

23.04.2014 / Research & Infographics

Research

The Challenges of Realising a True Multichannel Vision

Portaltech Reply and eDigitalResearch have once again undertaken this important piece of research to understand how the market has changed and what more needs to be done to help retailers better achieve their multichannel vision.

14.04.2014 / BLOG POST

Article

Navigating the ‘boundary-less commerce’ landscape

The worlds of online and offline retail are rapidly converging and customers have come to expect a seamless experience and consistent service regardless of where the transaction is occurring. The pressure is now on for retailers to keep abreast of the rapidly changing commerce landscape in order to maintain their competitive advantage and encourage customer loyalty.

07.04.2014

News & Communication

Costco selects Reply and hybris to implement its new international ecommerce site

Reply and hybris software, an SAP company and the world’s fastest-growing commerce platform provider, today announced that they have developed and delivered Costco Wholesale Corporation’s new international ecommerce site, Costco.com.mx.

28.03.2014 / BLOG POST

Article

Digital convergence must erode customer service boundaries

Nanda Balasubramanian, Partner at Portaltech Reply said: "I wasn’t surprised to learn that retailers are increasingly struggling to provide a coherent multichannel customer experience because of the difficulties they face in integrating customer touch points, according to recent research from Portaltech Reply, eDigital Research and IMRG. Almost two thirds (65%) of retailers feel that their current technology systems make creating a seamless multichannel customer experience challenging. But for retailers who want to remain competitive, this situation has to change".

26.03.2014

News & Communication

Survey reveals almost two thirds of retailers now operate four or more customer touch points

A recent retailer survey from eDigitalResearch and Portaltech Reply has revealed that channel integration is proving increasingly difficult as more and more retailers turn multichannel in an effort to engage with their customers.

26.03.2014 - 27.03.2014 / Birmingham

Event

Internet Retailing Expo 2014

Portaltech Reply will take part in the Internet Retailing Expo 2014, that will be held in Birmingham on 26-27 March 2014.

21.01.2014 / Milan

Event

E-commerce in Italy

Portaltech Reply joined E-commerce in Italy, the first event between Operator and End-user Companies in Italy. The event was held in Milan on 21 January 2014.

15.10.2013

News & Communication

Online and mobile channels continue to boom as smartphone owners become increasingly multichannel

The latest consumer study from eDigitalResearch and Portaltech Reply has found that weekly in store shopping levels have dropped considerably since 2010, as smartphone owners continue to turn to their mobile devices and online channels to shop and browse.